Security officers & drivers
Observe, protect, control, execute instructions and transmit facts.
Supervision & Operations Room
See, decide, coordinate and trace — 24 hours a day.
Supervision links officers, sector leaders, supervisors, command and client to maintain the expected service in the field.
24/7Active Operations Room
WeeklyCycle of visits to each site
CRMRequests and actions taken
TraceableAlerts, reports and corrections
Why supervise?
A covered post is not yet a controlled service.
An officer’s presence answers a staffing requirement. Supervision verifies actual service quality: attendance, punctuality, uniform standard, understanding of instructions, availability of resources, record quality, shift handovers and issue reporting.
AMAZONE monitors and coordinates operations 24/7 from its operations room. Supervisors remain in contact with command, security officers and client representatives to organise checks, corrective action and escalation.
The objective is simple: to detect deviations before they become a habit or an incident.
Operational chain
Every item of information has an owner and an expected decision.
The chain ensures that every alert has an owner and every decision is taken at the appropriate level.
Sector leads
Rounds, proximity control, intervention in the area and client liaison.
Supervisors
Control of orders, visits, correction of deviations and liaison with the Operations Room.
Command lead
Daily objectives, risk analysis, security plans, engagement and crisis management.
Operations Directorate
General organisation, means, operational arbitration and reporting to the Directorate-General.
Operations Room
The permanent link between field teams, the client and management.
The Operations Room receives, qualifies, transmits and monitors the information necessary for continuity of service.
Alert intake
Calls, radio traffic, messages, reports and updates from sites.
Qualification
Nature, emergency, impact, person concerned and level of escalation.
Coordination
Officer, Supervisor, Sector Head, Command, Client and Competent Services.
CRM traceability
Request, incident, action, owner, due date and closure.
Continuity
Shift handovers, replacements, resources and continuity of critical posts.
Client updates
Notification, reporting, corrective action and follow-up review.
Incident management
From alert to verified closure.
A useful alert must produce a decision, evidence and follow-up.
01
Detect
Observation, round, control, alarm, call or client information.
02
Protect
First permitted measures for people, access and assets.
03
Alert
Transmission to the right level with facts, location, urgency and need.
04
Coordinate
Engagement of the supervisor, command, client or competent services.
05
Document
Chronology, people, decisions, available evidence and impacts.
06
Correct
Action, responsible, due date, verification and closure in the follow-up.
Control rate
Every site follows a weekly supervision cycle.
Supervisors organise visits so that each client is seen on their site during the week. Observations are linked to instructions, incidents and actions already open.
- Unannounced or programmed post control
- Verification of records and means
- Exchange with the client contact person
- Immediate correction where possible
- Recorded action with an owner and due date
- Client update and closure verification
client dashboard
Indicators must lead to action.
The format and thresholds are adapted to the contract, site, and risks.
PresencePost coverage, delays, absences and replacements
MonitoringVisits, rounds, findings and corrective actions
IncidentAlerts, notification deadline, impacts and closure
ClientRequests, managers, timelines and follow-up satisfaction
