Ethics & compliance

Protect with discipline. Act proportionately. Demonstrate delivery.

The framework that connects a private-security mandate, Congolese law, human rights and service quality across every AMAZONE assignment.

Our principle

Compliance is not a legal appendix. It is a way of working.

Every assignment must connect a clear mandate, prepared security officers, actionable instructions, identifiable supervision and evidence the client can verify.

Last update30 August 2026

AuthorityOperate within the limits of the contract, post instructions and applicable law.

ProportionalityMatch the presence, resources and response to the risk actually observed.

TraceabilityRetain the relevant instructions, checks, incidents, actions and decisions.

01 · Framework & identity

A Congolese company, identifiable and accountable for its mandate.

AMAZONE SÉCURITÉ SARL operates in the guarding sector. The published reference framework includes Ministerial Order No. 25/CAB/MININTERSECDAC/037/2014 of 27 June 2014, which supplements Order No. 98/008 on the operating conditions for guarding companies.

This framework provides in particular for a commercial register, an operating permit defining the jurisdiction and field of activity, periodic renewal and staff recruitment conditions. AMAZONE is also registered with the Regulatory Authority for Subcontracting in the Private Sector (ARSP), in line with the published identifier.

Important boundaryAn assignment outside Kinshasa and Kolwezi remains subject to an assessment of the site, resources, timescales and operating conditions. It does not constitute a promise of automatic nationwide coverage.

02 · Private mandate

Observe. Control. Alert. Report.

Private-security presence is effective when it forms part of a clear decision chain. It never replaces public authority.

AMAZONE team preparing the resources and instructions for an assignment

Briefing · resources · responsibilities

01Observe

Identify access points, flows, behaviour and anomalies relevant to the post.

02Control

Apply the agreed access, patrol and attendance instructions.

03Alert

Pass information promptly to the appropriate level of responsibility.

04Report

Document the event, action taken, decision and closure.

Operating boundarySecurity officers are not intended to arrest, detain or replace the Congolese National Police or any other competent authority. Any intervention remains proportionate, documented and controlled.

AMAZONE women security officers in professional uniform

Women leadershipCompetence, discipline and professional progression at the heart of the model.

03 · Ethics & human rights

How protection is delivered matters as much as the outcome.

Expected conduct is based on integrity, confidentiality, discipline, proportionality and respect for people. AMAZONE aligns its model with the ambition expressed in Article 14 of the Constitution: promoting women’s participation and combating discrimination.

International reference pointsThe International Code of Conduct for Private Security Service Providers (ICoC), the UN Guiding Principles on Business and Human Rights and, for extractive sites, the Voluntary Principles on Security and Human Rights serve as good-practice reference points. They do not constitute a claim of membership or certification; Congolese law remains the primary framework.

Respect for peopleProfessional conduct, non-discrimination and a proportionate response.

ConfidentialityRestricted access to information and discretion regarding assignments.

IntegrityRejection of abusive practices, illicit payments and conflicts of interest.

Responsible recruitmentNo payment is required to take part in AMAZONE recruitment.

Handling exceptionsIncidents, complaints and non-conformities recorded, escalated and followed up.

04 · Quality & evidence

A service must be verifiable.

Quality does not rest on a general promise, but on observable evidence, identified owners and regular review with the client.

01InstructionsPost and responsibilities
02ScheduleAttendance and shift handovers
03ChecksPatrols and supervision
04IncidentsAlert and action
05ReportsUseful information
06Client reviewCorrection and adaptation

Contract-defined indicators

What the client must be able to monitor

PresenceCompliance with posts, hours and replacements.

DisciplineUniform standard, punctuality, instructions and record quality.

MonitoringVisits, patrols, anomalies and corrective actions.

IncidentNotification, handling, owner and closure time.

ResponsivenessAcknowledgement, escalation and mobilisation of resources.

Client relationshipCommunication, decisions and follow-up of commitments.

05 · Institutional documents

A professional profile, ready for clients and tender submissions.

The capability statement presents the history, confirmed markers, offering, services, A.M.A.Z.O.N.E.™ method, 24/7 organisation, governance, training, technology, sectors, use cases, ethics and references.

Headcount, assignment results, certifications and quantified commitments are published only when confirmed and authorised.

Capability statementFrench PDF · 9 pages

Capability statementEnglish PDF · 9 pages